B4Eat Help Center
How can we help?
Find answers about B4E points, check-ins, account security and restaurant partnerships in seconds.
Live service status
Uptime, last 90 days
- App & API99.99%
- Check-in & location99.98%
- Receipt verification99.97%
- Notifications99.99%
Topics
Browse by topic
We've grouped the most common questions into four main topics.
B4E Points & Levels
How points are earned, gourmet levels, points history and disputes.
- How do I earn points?
- Gourmet levels
- Points history and disputes
- Points expiry
Check-ins & Receipts
Location check-ins, receipt verification, review guidelines and location permissions.
- I can't check in
- Uploading and verifying receipts
- Review guidelines
- Location permissions
Account & Security
Two-factor authentication, profile management and personal data requests.
- Two-factor authentication (2FA)
- Profile and personal data requests
- Deleting your account
- Switching devices
Restaurant Partnership
Business sign-up, the restaurant dashboard, loyalty campaigns and replying to reviews.
- Business sign-up and verification
- Restaurant dashboard
- Loyalty campaigns
- Replying to reviews
FAQ
Frequently asked questions
What our users and restaurant partners ask us most often.
You earn B4E points when you visit a partner restaurant and check in through the app, review your visit and share your receipt. The points for each step are shown on the restaurant’s page.
Points are added to your account once your visit is verified, and you can track them under Profile > Points History. The terms for earning and using points are set out in our Terms of Use.
Couldn't find your answer?
Open a ticket with our support team or write to us directly. Every request is logged, and we'll keep you updated by email at each step.
Tickets are usually answered within 2 hours